Refund and Returns Policy

A Note on Returns

At Bloom & Still, every herbal incense blend, every soundscape recording, and every handcrafted burner is made with intention — rooted in Eastern wellness traditions and a deep respect for nature.

Out of commitment to your safety, product integrity, and environmental responsibility, we do not recommend returns for non-quality issues. We encourage you to review product details carefully before placing your order, to ensure our offerings align with your needs.

Why We Discourage Returns

  1. Hygiene & Safety Our herbal incense powders and personal scent products are classified as personal care items. For health and hygiene reasons, we cannot accept returns of opened or used products. This policy ensures every customer receives a sealed, untouched product of the highest standard.
  2. Digital Content Nature Our Sound Healing USB Drives contain exclusive, licensed digital audio recordings. Once delivered, the digital content is fully accessible and cannot be revoked or reset. For this reason, returns are not available for non-quality issues.
  3. Craftsmanship & Sustainability Our incense blends are hand-blended in small batches following traditional formulas, and our ceramic burners are individually crafted. Unnecessary returns result in wasted materials, handwork, and natural resources. It is our wish that every thoughtfully made piece finds a home where it will be cherished and used.

What We Do Cover

If your order arrives damaged in transit, incorrect, or with a manufacturing defect, please contact our customer support within 7 days of delivery with your order number and clear photos of the issue.

Upon verification, we will arrange a free replacement, exchange, or full refund — all return and reshipping costs will be covered by Bloom & Still.

How to Request Support

  1. Reach out to us via our official support email or live chat within 7 days of delivery
  2. Provide your order number, recipient details, and clear photos of the product issue
  3. We will review your request and respond with a solution within 1–3 business days

Bloom by day. Still by night.

We value every connection with our customers, and we’re here to help if you have questions about our products before or after your purchase. Thank you for supporting mindful, tradition-rooted wellness.